Grievance Mechanisms & Whistleblower Systems for Small–Medium Enterprises
Grievance Mechanisms & Whistleblower Systems for Small–Medium Enterprises
Course Overview
Effective grievance and whistleblower systems are an essential part of a responsible, ethical and compliant workplace. They give workers a safe and accessible way to raise concerns while helping organisations identify and address issues before they escalate.
This course provides managers, supervisors, HR personnel and business owners with practical guidance on establishing, implementing and maintaining effective workplace grievance and whistleblower mechanisms appropriate for small and medium enterprises.
Participants will explore how to create reporting channels that are accessible, confidential, impartial and free from retaliation, while developing clear processes for receiving, assessing, investigating, documenting and resolving workplace concerns.
Using practical workplace scenarios, the course examines issues such as bullying, harassment, discrimination, wage and entitlement concerns, health and safety, unethical conduct, worker exploitation and potential modern slavery indicators.
Key Topics
- Understanding grievances, complaints and whistleblower disclosures
- Creating accessible and trusted reporting channels
- Confidentiality and anonymous reporting
- Protecting workers from victimisation and retaliation
- Receiving and assessing complaints
- Conducting fair and impartial investigations
- Managing conflicts of interest
- Escalating serious allegations appropriately
- Recording, monitoring and closing grievances
- Communicating outcomes to workers
- Identifying systemic and recurring workplace issues
- Developing an effective grievance procedure for an SME
- Building worker confidence in reporting systems
- Practical case studies and workplace scenarios
Who Should Attend?
Business Owners | Managers | Supervisors | HR & People Teams | Compliance Personnel | Ethical Sourcing Teams | Labour Hire Providers | Supply Chain Managers